Delivery Policy

Gemini Consultants | Last updated: 27 October 2026

This policy explains what happens once your order leaves us: when to expect it, how to receive it, and what to do if something goes wrong. For costs and couriers, see our Shipping Policy.

1. Where we deliver

We deliver only within South Africa. We cannot deliver to addresses outside the country.

2. Delivery times

We dispatch most orders within [1–2] business days of receiving payment. Delivery then usually takes [2–7] business days, depending on where you live. Remote and rural areas can take longer. Business days are Monday to Friday, excluding public holidays.

The delivery time we show at checkout is an estimate. If we do not give you a specific date, we will deliver within 30 days of your order. If we cannot, you may cancel the order and we will refund you in full.

3. Delivery address

Please make sure your delivery address and phone number are complete and correct. Our couriers cannot deliver to a PO Box. If you give us the wrong address, we may charge you for redelivery.

4. Receiving your order

Someone aged 18 or older must be available to receive and sign for your order at the delivery address during normal working hours. If you cannot be there, you may nominate someone else to receive it for you. The courier may ask for the order number or an ID for security.

5. If nobody is there

If the courier cannot deliver, they will usually try again or contact you to arrange a new time. If delivery fails repeatedly because the address is wrong or nobody is available, the parcel may be returned to us. We will contact you to arrange redelivery, and you may have to pay the extra delivery cost. If you no longer want the goods, we will refund you, less the delivery costs.

6. Tracking your order

Once your order is dispatched, we will email you a tracking number or link where one is available.

7. Checking your delivery

Please check your parcel when it arrives. If the packaging is damaged, note it on the courier’s delivery slip. If an item is damaged, missing or not what you ordered, email info@geminiconsultants.co.za within [5] business days with your order number and clear photos. We will fix it as set out in our Refund & Returns Policy.

8. Risk and ownership

The goods are at our risk until they are delivered to you. From the moment they are delivered, they are at your risk.

9. Delays and lost parcels

Sometimes delivery is delayed by things outside our control, such as severe weather, strikes, courier problems or road closures. We will keep you informed. If your parcel is lost, we will investigate with the courier and either resend your order or refund you in full.

10. Digital products and services

Digital products are delivered by email or through your account, usually straight after payment. Consulting and other services are delivered as agreed with you in writing.

11. Your legal rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

12. Contact us

Questions about your delivery? Email info@geminiconsultants.co.za and quote your order number.