Shipping Policy

Gemini Consultants | Last updated: 27 October 2026

This policy explains how we ship your order and what it costs. For what happens when your parcel arrives, see our Delivery Policy.

1. Where we ship

We ship only within South Africa. We do not ship internationally, and we cannot ship to a PO Box because our couriers need a street address.

2. Order processing

We process orders Monday to Friday, excluding public holidays. Orders paid for before [time, e.g. 14:00] are usually packed and dispatched within [1–2] business days. Orders placed after that time, or on weekends and public holidays, are processed on the next business day. During busy periods, such as sales or the festive season, processing may take a little longer.

3. Couriers

We ship with trusted courier partners, including [RAM, Fastway, The Courier Guy, PUDO, Aramex]. We choose the courier that best suits your order and address.

4. Shipping costs

Shipping costs are calculated at checkout based on the size and weight of your order and where it is going. You will see the exact cost, including VAT, before you pay. Prices are in South African Rand (ZAR).

Orders over R[amount] qualify for free shipping.

5. Estimated shipping times

These are estimates counted from the day we dispatch your order, and they are not guaranteed.

Area	Estimated time	Shipping cost
Major cities (Johannesburg, Pretoria, Cape Town, Durban)	[1–3] business days	R[amount]
Other towns and cities	[3–5] business days	R[amount]
Rural and remote areas	[5–10] business days	R[amount]

6. Tracking

When your order is dispatched, we will email you a tracking number or link where one is available, so you can follow your parcel.

7. Shipping address

Please check your address carefully before you complete your order. We cannot change the address once the order has been dispatched. If an incorrect address causes the parcel to be returned, you may have to pay to ship it again.

8. Items we cannot ship

Some items, such as hazardous materials and flammable liquids or gases, may not be shipped by regular couriers. If your order includes an item like this, we will contact you about other options.

9. Split shipments

If your order includes items from different stock locations, we may send them in separate parcels. You will only pay shipping once.

10. Returns shipping

Who pays to ship returned goods depends on the reason for the return. This is explained in our Refund & Returns Policy.

11. Your legal rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

12. Contact us

Questions about shipping? Email info@geminiconsultants.co.za and quote your order number.