Refund & Returns Policy

Gemini Consultants | Last updated: 27/10/2026

We want you to be happy with your purchase. This policy explains how returns and refunds work when you buy from us at geminiconsultants.co.za. It applies alongside your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Cooling-off period

If you buy from us online, you may cancel your order within 7 days of receiving your goods (or, for services, within 7 days of the agreement being concluded) without giving a reason and without penalty. You will only be responsible for the cost of returning the goods.

2. Returning physical goods

To return an item, it must be:

  • Unused, unopened and in its original packaging
  • In the same condition you received it
  • Accompanied by your proof of purchase or order number

To start a return, email returns@geminiconsultants.co.za with your order number and the reason for the return. We will confirm the return and give you instructions on where to send the goods.

3. Faulty or incorrect goods

If your item is defective, unsafe, or not what you ordered, you may return it within 1 months of delivery. At your choice, we will repair it, replace it, or refund you in full, including reasonable return shipping costs.

4. Damaged or incorrect items on delivery

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email returns@geminiconsultants.co.za within [5] business days of delivery with your order number and clear photos. We will arrange a repair, replacement or refund and cover the return cost. This does not limit your right to return faulty goods under section 3.

5. Items we cannot take back

Unless faulty, we cannot accept returns of:

  • Goods made, customised or personalised to your request
  • Digital products, downloads or software once delivered or accessed
  • Services that have already been fully provided
  • Items that have been used, damaged or altered by you
  • Perishable goods, such as food or flowers
  • Intimate or sanitary goods
  • Hazardous materials, and flammable liquids or gases

6. Cancelling an order before dispatch

You may cancel an order before it has been dispatched by emailing returns@geminiconsultants.co.za with your order number. We will refund you in full.

7. Services and consulting

If you cancel a booked service before work begins, you will receive a full refund. If work has already started, we will refund the portion not yet delivered, less a fair charge for work already completed. Any deposit terms agreed in writing at the time of booking apply.

8. Late or non-delivery

We will deliver your order by the date we agreed with you or, if no date was agreed, within 30 days of your order. If we do not deliver on time, you may cancel the order and we will refund you in full.

9. How refunds are paid

Once we receive and inspect your return, we will confirm the outcome by email. Approved refunds are paid within [15] business days to your original payment method. Delivery fees are refunded only where the goods were faulty or incorrect, or where the law requires it.

Refunds for cooling-off cancellations are always paid within 30 days of your cancellation.

10. Return shipping

For change-of-mind returns, the customer pays the cost of returning the goods. For faulty or incorrect goods, we cover the return cost.

Nothing in this policy limits your rights under the CPA, ECTA or any other law. The cooling-off right applies to consumers who are individuals. If you are buying for a business, please contact us and we will do our best to assist.

12. Contact us

Questions about a return or refund? Email returns@geminiconsultants.co.za and quote your order number.